Who is SVS?
Solo Virtual Solutions is a Virtual Contact Centre with highly experienced agents from all over the UK. Our agents have worked in a range of sectors including Utilities Companies, Online Gaming Sites, Online Retail Sites and many more.
Our virtual solution allows all type of business the ability to incorporate our virtual agents with their in-house call center agents or even as an outsourced call center. Providing support and service levels that is acceptable to your customers, always available when the customer needs it without the constraint of whether there is enough agents in-house or outsourced during peak times at short notice.
What services do we provide?
Call Handling for inbound and outbound calls
Web Chat support
Emergency Out Of Hours Call Out
No Business is to small for us so no matter what size business you have we are here to assist and work along side you
How we do this.
•All our systems are secure, so all your sensitive data are safe and secure, and we can maintain compliance with industry standards.
•We add real-time value to every business partner we work with, by providing them with a full operational customer service call centre solution a completed visibility on the performance of their support campaign when you need it
•Our innovative technology allows us to access the best skilled agents across the UK to deliver high quality customer service
•Using our cloud based infrastructure and technology, we can extend this service right into our agents workstations. All of whom have been fully screened using our stringent quality and compliance checks