How our Virtual Contact Centre can be good for profitability, competitiveness and the environment.
Virtual Agents and governmental organisations are all finding ways to support the cutting of carbon emissions. One by one, Solo Virtual Solutions agents are helping too. By running their own virtual office, our agents have cut out their daily commutes, saving them time and money and also sparing the environment.
Lighting, heating and cooling causes almost a ton of carbon emissions per in-house agent, per year. With our Virtual Agents you can now the shut down the building at night for late shifts, saving money but still remain open for business.
In the UK, our near-one million contact centre staff generate 1.3 million tonnes of carbon emissions every year. Costs and staff turnover are both growing issues. With the opportunity to cut the cost per of staff overheads and reduce agent turnover, it's time contact centres looked at enabling more flexible ways of working.
Benefits to you as a company:
Reduced overheads: Employing our workers reduces typical office costs such as space, furniture, heating, lighting and parking.
Improved opportunity: Disabled workers, older people or new parents, who would find commuting difficult or impossible, are now able to work, bringing their skills and experience to benefit customer service
Green benefits: Reduced commuting and energy costs leads to a lower carbon footprint.